Beam Oceana 800 Bedienungsanleitung PDF herunterladen (Seite 65)

BEAM Oceana 800 - Installation & User Manual

Troubleshooting

1 My terminal cannot make or receive calls.

Ensure the SIM card is inserted in the

terminal and is fully provisioned by your

service provider

Check you have a valid GPS x (See “Using

your GPS location information” on

page 47 for more information)

If the terminal has sucient signal strength

and cannot make or receive calls, check

if Call barring (page 39), Diverting calls

(page 39) or Fixed number dialling (page

47) have been activated

If you have a prepay subscription, check your

prepay balance to ensure you have sucient

credit to make a call. See “Making a balance

enquiry”on page 45 for more information

Contact your service provider if you are

unable to resolve the problem

2 The Terminal cannot receive a text message.

The Oceana 800 can store a maximum of

20 messages in its memory. If the memory

is full, delete a few texts to free up memory

for new messages. See “Deleting messages”

on page 45 for more information

If you still cannot receive a text, your service

centre number may not be correct. See

“Entering your service centre number” on

page 46 for more information or contact

your service provider

6 The Terminal does not seem to be

receiving voicemails.

Ensure your service provider has enabled

voicemail

If you have not used your terminal and

connected to the network for some time,

it may be that your voicemails have been

automatically deleted from the network.

Ensure that you connect to the network at

regular intervals

7 The Terminal and/or SIM has been

lost or stolen.

Contact your service provider as soon as

possible so your terminal and/or SIM can

be barred

8 How do I contact my service provider?

Your service provider number is stored on

your SIM card. To view your service provider

open Info by pressing the centre selection key

and selecting Service provider

9 How do I know if my Oceana 800 is

registered on the Inmarsat network?

The STATUS LED of the Oceana 800 will

change to GREEN when the terminal is

registered and able to make calls on the

network.

10 The terminal turn’s OFF every 20

minutes?

Ensure the ON/SLEEP wire is connected to

power. If this is not connected, or connected

to ground the Oceana 800 will go into sleep

mode after 20 minutes by default.

3 The Oceana 800 continues to display

“Searching satellite…”

Ensure your Oceana 800’s antenna is installed

where there are no obstructions and has a

clear line of sight to the satellite with no

obstacles which could block the signal. See

“Connecting to the satellite” on page 34

for more information

Contact your service provider if you are

unable to resolve the problem

4 The Terminal displays a language I do

not understand.

Press the red key to return to the main screen

Press the left selection key to go to the menu screen

Press the down navigation key twice to

highlight the Settings icon

Press the centre selection key to open Settings

Press the down navigation key twice to

highlight the Language icon

and press the centre selection key

Press the centre selection key and use the

navigation keys to highlight the correct

language and press the centre selection key

again to change the terminal’s language

5 The Terminal does not display a GPS

position.

Some national policies do not allow users to

access their GPS information in particular

locations. Your terminal continues to access

the GPS satellites as usual, but your terminal

will not display its GPS location

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